Cancellation & Rescheduling Policy

Last Updated: 11.02.2023

All cancellation notices must be given no later than one week before the cruise. All cancellations between 1 week and 72 hours will result in a 50% refund. All cancellations 72 hours or sooner will result in no refund.

*Weather / Rain-Check
If inclement weather results in Keener Adventures canceling a cruise or activity, a full refund will be issued. Keener Adventures will offer this refund via the option of a Gift Card or back to the card on file. A Keener Adventures representative will contact you and ensure the refund is processed.

Keener Adventures will not compensate for a no-show of the guests for any reason. No credit, compensation, or reschedule will be offered for a cancellation.

Reschedule can be done up to 1 week before the cruise start time. All reservations rescheduled one week to 72 hours will result in a $50 reschedule fee for the card on file. Rescheduling less than 72 hours will not be allowed.